Privacy Policy

Our Commitment to Your Privacy

Last Updated: March 23, 2025

At PlayTela, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our free online gaming services. Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

By accessing or using PlayTela, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide when interacting with our website:

• Account Information: When you create an optional PlayTela account, we collect your email address, username, and password.
• Profile Information: Any optional information you choose to add to your profile, such as display name, avatar, or gaming preferences.
• Communication Data: Information provided when contacting our support team, participating in surveys, or engaging with our community features.
• Game Progress: Game saves, achievements, and progress data are saved when you use our "Played Games" feature.

Information Automatically Collected

When you visit PlayTela, our servers automatically record certain information:

• Technical Data: IP address, browser type, operating system, device information, and internet service provider.
• Usage Data: Pages visited, games played, time spent on site, referring/exit pages, date/time stamps, and clickstream data.
• Performance Data: Game performance metrics, loading times, and error reports to improve service quality.
• Location Information: General location data (city/country level) derived from your IP address.

Cookies and Similar Technologies

PlayTela uses cookies and similar tracking technologies to enhance your gaming experience:

• Essential Cookies: Required for core website functionality and security features.
• Preference Cookies: Remember your settings and preferences for future visits.
• Analytical Cookies: Help us understand how visitors interact with our site.
• Game Progress Cookies: Store your game progress and achievements locally.
• Advertising Cookies: Used to deliver relevant advertisements and track ad campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may impact your experience and limit some features.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our gaming services
• Create and manage your optional PlayTela account
• Save and synchronize your game progress across devices
• Process game achievements and update leaderboards
• Personalize your gaming experience with customized recommendations
• Analyze website traffic and optimize user experience
• Identify and fix technical issues and bugs
• Protect against fraudulent or unauthorized activity
• Communicate with you regarding updates, support, or promotional offers
• Comply with legal obligations

Sharing Your Information

We may share your information in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you (e.g., hosting providers, analytics services, and customer support tools). These parties are obligated to keep your information confidential and secure.

Advertising Partners

PlayTela partners with advertising networks that use cookies and similar technologies to collect information about your browsing activities to provide you with relevant advertisements. These partners may have their own privacy policies governing how they use your information.

Analytics Partners

We use analytics providers like Google Analytics to better understand how users interact with our site. These services collect information about your device, browsing actions, and patterns to help us improve our offerings.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, address fraud, or ensure user safety.

Business Transfers

If PlayTela is involved in a merger, acquisition, or sale of all or part of its assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures we employ include:

• Encryption of sensitive information
• Regular security assessments
• Access controls and authentication mechanisms
• Secure data storage practices
• Regular system updates and security patches

Your Privacy Choices

You have several options to control your privacy on PlayTela:

Account Information

If you have created an optional account, you can update, correct, or delete your account information by accessing your profile settings.

Cookies and Tracking

You can manage cookie preferences through your browser settings or our cookie consent tool.

Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email or adjusting your communication preferences in your account settings.

Do Not Track

PlayTela respects Do Not Track signals. When DNT is enabled in your browser, we will disable tracking cookies where technically possible.

Local Storage Data

Game progress stored locally can be cleared through your browser's settings for local storage or site data.

Children's Privacy

PlayTela is intended for a general audience and does not knowingly collect personal information from children under 13 years of age. If we learn we have collected personal information from a child under 13, we will promptly delete that information. If you believe we might have any information from or about a child under 13, please contact us.

International Data Transfers

PlayTela operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to such transfers where legally permitted.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we implement appropriate safeguards for cross-border data transfers.

Your Legal Rights

Depending on your location, you may have certain rights regarding your personal information:

For EEA, UK, and California Residents

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request the transfer of your data
• Right to Object: Object to our processing of your personal data
• Rights Related to Automated Decision-Making and Profiling

For California Residents

Additional rights under the California Consumer Privacy Act (CCPA) include:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising consumer rights

To exercise these rights, please contact us using the information provided at the end of this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of PlayTela after any changes to the Privacy Policy constitutes your acceptance of such changes.

Third-Party Websites and Services

PlayTela may contain links to third-party websites, advertisers, or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: support(at)playtela.com

This Privacy Policy was last updated on March 23, 2025.